TERMS OF USE

Effective Date: June 1 2026

Welcome to Arctic Life App operated by Arctic Juice and Cafe Holding, SA.

These Terms of Use (“Terms”) govern your access to and use of our mobile application, website, services, experiences, ordering functionality, memberships, reservations, concierge features, and related offerings (collectively, the “Services”).

By creating an account, accessing, or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Platform.

1. OUR PLATFORM

Arctic Life App is a curated lifestyle and hospitality platform offering access to premium food and beverage ordering, reservations, retail experiences, events, memberships, and related lifestyle offerings through selected partners and venues. Our goal is to create an elevated experience that blends hospitality, convenience, culture, and community.

2. ELIGIBILITY

To use the Services, you must:

• be at least sixteen (16) years old, or the minimum age required under applicable law in your jurisdiction to use the Services;

• have the legal capacity to enter into binding agreements; and

• comply with all applicable laws and regulations.

Certain products, experiences, venues, or purchases available through the Platform may be subject to higher minimum age requirements, including eighteen (18) years or older, or such other legal age as required under local law.

By using the Platform, you represent and warrant that:

• you meet all applicable eligibility requirements;

• all information you provide is accurate and complete; and

• your use of the Services does not violate any applicable law or regulation.

3. ACCOUNT REGISTRATION

Certain features require an account.

You are responsible for:

• maintaining the confidentiality of your login credentials;

• all activity conducted through your account; and

• ensuring your account information remains current and accurate.

We reserve the right to suspend or terminate accounts that violate these Terms or compromise the integrity of the Platform.

4. MEMBERSHIP, ACCESS AND REWARDS

4.1 MEMBERSHIP & ACCESS 

Certain Services, experiences, venues, or offerings may be:

• invitation-only;

• membership-based;

• limited by geography or availability; or

• subject to additional eligibility requirements.

Membership benefits, tiers, privileges, and pricing may change from time to time.

We reserve the right to refuse, suspend, or revoke membership access where necessary to protect the quality, integrity, safety, or reputation of the Platform and its community.

4.2 REWARDS & LOYALTY

The Platform may offer rewards, credits, loyalty benefits, invitations, tier privileges, promotional incentives, or similar member advantages (“Rewards”) in connection with use of the Services.

Rewards:

• are personal, non-transferable, and revocable;

• have no cash value;

• may not be redeemed, exchanged, refunded, or substituted for cash or monetary compensation;

• may only be used in accordance with the specific rules, eligibility criteria, and expiry periods communicated by the Company; and

• may be modified, suspended, or withdrawn at any time at the Company’s discretion.

The Company reserves the right to invalidate or remove Rewards obtained through misuse, abuse, fraudulent activity, or conduct inconsistent with these Terms.

Unused Rewards may expire upon account closure, membership termination, prolonged inactivity, or expiry of the applicable promotional period.

5. ORDERS, CANCELLATIONS AND RESERVATIONS

5.1 ORDERS

The Platform enables users to place orders for food, beverages, retail items, and related offerings.

All orders are subject to:

• availability;

• acceptance by the relevant location; and

• operational capacity.

We reserve the right to refuse or cancel orders at our discretion, including where there are pricing inaccuracies, suspected misuse, operational disruptions, or unforeseen circumstances.

5.2  ALLERGENS & DIETARY INFORMATION. 

Allergen, ingredient, nutritional, and dietary information is displayed within the app and provided by stores. While we aim to keep such information accurate and up to date, products may be prepared in environments where allergens are present and cross-contamination may occur. Ingredients and preparation methods may vary slightly between locations or suppliers from time to time. Customers with allergies, intolerances, or specific dietary requirements should contact the relevant venue directly before ordering or consuming products.

5.3. ORDER CANCELLATIONS & REFUNDS. 

Cancellation: Once you confirm your order and payment goes through, it cannot be cancelled. The store receives the order immediately and begins preparation.

Refunds: All food and drink items are non-refundable. If you have an urgent issue with an incorrect or mixed-up order, please speak to the staff in-store immediately. 

Orders not collected within one hour of the communicated time will be thrown away and will not be refunded. 

5.4 RESERVATIONS AND EXPERIENCES

Reservations, bookings, and experiences may be subject to:

• Separate cancellation policies;

• minimum spend requirements;

• arrival windows; and

• venue-specific rules.

Failure to attend a reservation or repeated late cancellations may result in temporary restrictions or charges where permitted by law.

Participation in fitness, wellness, sporting, outdoor, or community events may involve physical exertion and inherent risks including injury, illness, or property damage. To the fullest extent permitted by applicable law, participation in such activities is at the user’s own risk and the Company shall not be liable for injuries, losses, or damages arising from participation except where caused by the Company’s gross negligence, wilful misconduct, or other liability that cannot legally be excluded.

5.5 AGE-RESTRICTED EXPERIENCES

Certain events, venues, or experiences featured through the Platform may involve the service of alcohol or other age-restricted products.

Access to such experiences may require attendees to confirm that they meet the applicable legal age requirements in the relevant jurisdiction.

The Company and its partners reserve the right to refuse admission, service, or participation where age verification cannot be provided or where required by applicable law.

6. PRICING AND PAYMENT AND FRAUD PREVENTION

6.1 PRICING & PAYMENT 

Prices displayed on the Platform may include:

• applicable taxes;

• service fees;

• delivery fees; and

• other disclosed charges.

Payments are processed through secure third-party payment providers, which may include Adyen, Lightspeed, Shopify, and other authorized payment or commerce partners used by the Company from time to time.

By submitting an order, reservation, or purchase, you authorize the Company and its payment providers to charge your selected payment method for all applicable amounts, including taxes, fees, cancellation charges, and other disclosed costs.

We do not store complete payment card details unless expressly stated otherwise and permitted by applicable law.

Payment processing services may be subject to separate terms and privacy policies of the relevant payment provider.

Prices, currencies, taxes, and charges displayed through the Platform may vary depending on location, local tax requirements, currency conversion rates, or partner pricing. Users are responsible for any applicable taxes, duties, bank fees, or currency conversion charges imposed by their payment provider or local authorities.

6.2 CHARGEBACKS AND FRAUD PREVENTION

We reserve the right to suspend accounts, cancel transactions, withhold access to Services, or revoke Rewards where we reasonably suspect fraudulent activity, payment abuse, unauthorized transactions, chargeback misuse, or violations of these Terms.

Users remain responsible for all amounts legitimately incurred through their account unless otherwise required by applicable law.

7. CURATED EXPERIENCES AND THIRD-PARTY PARTNERS

The Platform may feature services, experiences, products, or offerings provided by independent partners, venues, chefs, retailers, creators, or hospitality operators.

While we carefully curate our partners, we do not guarantee:

• uninterrupted availability;

• suitability for individual preferences; or

• outcomes associated with third-party offerings.

Third-party providers remain independently responsible for the products and services they supply.

8. USER STANDARDS

We ask all members and guests to contribute to a respectful and elevated environment.

You agree not to:

• misuse the Platform;

• engage in abusive, unlawful, discriminatory, or disruptive conduct;

• interfere with the operation or security of the Services;

• submit fraudulent orders or reservations;

• misuse promotions or membership privileges; or

• infringe the rights of others.

We may suspend or terminate access where conduct is inconsistent with the spirit or standards of the Platform.

9. CONTENT AND COMMUNITY AND DIGITAL COMPILANCE AND ONLINE SAFETY 

9.1 CONTENT AND COMMUNITY 

Users may post reviews, photographs, comments, recommendations, or other content where applicable. 

By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, adapt, publish, and display such content in connection with the Services.

You confirm that:

• you own or control the rights to your content;

• your content is accurate and lawful; and

• your content does not violate the rights of any third party.

We reserve the right to remove content at our discretion.

9.2 PLATFORM SAFETY AND DIGITAL COMPLIANCE

We reserve the right to monitor, review, restrict, remove, or disable access to content, accounts, reservations, or activities that we reasonably believe violate these Terms, applicable law, third-party rights, or the safety, integrity, or reputation of the Platform or its community.

Users may report content or conduct that they believe is unlawful, abusive, fraudulent, misleading, or otherwise inconsistent with these Terms.

10. INTELLECTUAL PROPERTY

All content, branding, design elements, software, graphics, text, and materials associated with the Platform are owned by or licensed to the Company and are protected by intellectual property laws.

You may not:

• reproduce;

• distribute;

• modify;

• reverse engineer;

• commercially exploit; or

• create derivative works from the Platform or its content without prior written consent.

11. PRIVACY, DATA PROTECTION AND COMMUNICATIONS

11.1 PRIVACY AND DATA PROTECTION

Your privacy is important to us.

We process personal data in accordance with applicable data protection and privacy laws, including where applicable:

• the EU General Data Protection Regulation (“GDPR”);

• the UK GDPR and UK Data Protection Act 2018;

• the Swiss Federal Act on Data Protection (“FADP”);

• applicable United States federal and state privacy laws, including the California Consumer Privacy Act (“CCPA/CPRA”); and

• other applicable privacy and consumer protection laws in jurisdictions where the Services are made available.

Our Privacy Policy explains how we collect, use, disclose, transfer, store, and protect personal information.

By using the Platform, you acknowledge that your information may be processed in countries outside your country of residence, including Switzerland, the European Economic Area, the United Kingdom, and the United States, subject to appropriate safeguards where required by law.

Where required by applicable law, users may exercise rights relating to access, correction, deletion, portability, restriction, objection, or withdrawal of consent regarding their personal data.

11.2 ELECTRONIC COMMUNICATIONS

By creating an account or using the Services, you consent to receive electronic communications from the Company, including service-related notices, transactional communications, updates, and legally required disclosures.

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing.

11.3 PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law, we may send marketing, promotional, or event-related communications by email, push notification, SMS, or other channels.

You may opt out of marketing communications at any time by using the unsubscribe functionality or contacting us directly.

Opting out of promotional communications does not prevent us from sending service-related or transactional communications.

12. MOBILE APPLICATION TERMS

If you access the Platform through a mobile device, additional terms may apply depending on your device provider or app marketplace.

You acknowledge that:

• these Terms are concluded between you and the Company, not the app marketplace provider;

• the app marketplace provider is not responsible for the Services;

• your use of the application must comply with applicable marketplace rules and usage terms; and

• we may issue updates or modifications to maintain functionality, security, or compatibility.

If you download the application through the Apple App Store or Google Play Store, you acknowledge that Apple and Google are third-party beneficiaries of these Terms and may enforce applicable provisions against you.

Apple, Google, and their affiliates are not responsible for:

• maintenance or support of the application;

• claims relating to the application;

• product liability claims;

• intellectual property infringement claims; or

• legal compliance of the application.

Your use of the application must comply with all applicable app marketplace terms and policies.

13. SERVICE AVAILABILITY

We strive to maintain uninterrupted access to the Platform, but we do not guarantee continuous availability.

The Services may occasionally be affected by:

• maintenance;

• technical issues;

• system upgrades;

• third-party outages; or

• events beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time.

13.1 FORCE MAJEURE

The Company shall not be liable for any delay, interruption, failure, or inability to perform resulting from events beyond its reasonable control, including acts of God, natural disasters, weather conditions, pandemics, governmental actions, labour disputes, internet or telecommunications failures, cyber incidents, utility outages, supply shortages, transportation disruptions, or failures of third-party providers.

13.2 ACCESSIBILITY

We aim to make the Platform accessible and usable for a broad range of users and continue to improve accessibility, usability, and compatibility across devices and technologies.

Users experiencing accessibility barriers may contact us for assistance or feedback regarding accessibility improvements.

14. DISCLAIMERS AND LIMITATION OF LIABILITY 

To the fullest extent permitted by applicable law:

• The Services are provided on an “as available” and “as is” basis;

• We do not guarantee uninterrupted operation, availability, accuracy, security, or error-free performance of the Platform or Services;

• Defects may not be corrected immediately or at all;

• The Platform may occasionally be affected by maintenance, technical issues, third-party failures, cyber incidents, or events beyond our reasonable control; and

• We disclaim all implied warranties, representations, and conditions except where prohibited by law.

The Company does not warrant that:

• the Services will always be secure, uninterrupted, or available at all times;

• the Platform will be free from viruses or harmful components; or

• any content, experience, product, or offering will meet individual expectations or preferences.

To the fullest extent permitted by applicable law, the Company shall not be liable for any:

• indirect, incidental, consequential, special, exemplary, or punitive damages;

• loss of profits, revenue, business opportunity, goodwill, anticipated savings, or data;

• interruption of business or access to the Services;

• unauthorized access to or use of accounts or personal data; or

• losses arising from third-party providers, venues, payment processors, telecommunications networks, or circumstances beyond our reasonable control.

Certain jurisdictions do not allow the exclusion of certain warranties or limitation of liability, therefore some of the above limitations may not apply to you.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, wilful misconduct, death, personal injury, or any liability that cannot legally be excluded or limited under applicable law.

15. TERMINATION

We may suspend or terminate your access to the Platform:

• for breach of these Terms;

• for misuse of the Services;

• to protect the community or integrity of the Platform; or

• where required for legal or operational reasons.

You may stop using the Platform at any time.

16. GOVERNING LAW

These Terms and any non-contractual obligations arising out of or relating to them shall be governed by the laws of Switzerland, without regard to conflict of law principles.

Subject to applicable mandatory consumer protection laws, the courts of Switzerland shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services.

If you reside in the European Union, United Kingdom, or another jurisdiction with mandatory consumer protection laws, you may also benefit from rights and protections granted under the laws of your country of residence.

Nothing in these Terms limits any non-waivable consumer rights applicable under local law.

17. DISPUTE RESOLUTION

To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall first be attempted to be resolved informally by contacting the Company.

If a dispute cannot be resolved informally, the Company may elect to resolve the dispute through binding arbitration or competent courts, subject to mandatory consumer protection laws applicable in the user’s jurisdiction.

Nothing in these Terms limits any mandatory consumer rights or statutory remedies that cannot legally be waived.

18. CHANGES TO THESE TERMS

We may update these Terms periodically.

Updated versions will be published within the Platform together with a revised effective date.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

19. CONTACT

Arctic Juice and Cafe Holding SARoute de Verbier Station 231936 VerbierSwitzerland

E-mail: org@arcticjuicecafe.com

Website:Arctic Juice & Cafe